Shipping Policy

This Shipping Policy applies to orders delivered within the United States and Canada.

1. Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed.

For order processing, business days are Monday through Saturday, excluding public holidays. Orders placed on Sundays or public holidays begin processing on the next business day.

The same processing timeframe applies to orders shipped to the United States and Canada.

2. Estimated Transit Time

United States

After an order has shipped, estimated transit time is 3–7 business days.

Canada

After an order has shipped, estimated transit time is 8–10 business days.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, peak-season volume, public holidays, address issues, and other events outside our reasonable control can affect transit.

Canadian deliveries may also be affected by customs clearance and remote-area delivery schedules.

3. Total Estimated Delivery Time

United States

Order processing time: 1–3 business days
Shipping transit time: 3–7 business days
Total estimated delivery time: 4–10 business days

Canada

Order processing time: 1–3 business days
Shipping transit time: 8–10 business days
Total estimated delivery time: 9–13 business days

Total estimated delivery time includes both order processing and shipping transit time. These timeframes are estimates, not guaranteed delivery dates.

4. Order Processing Cutoff

Orders placed before 5:00 PM on a business day are eligible to begin processing that day. Orders placed after 5:00 PM, on Sundays, or on public holidays begin processing on the next business day.

The 1–3 business day processing timeframe applies to both U.S. and Canadian orders. Placing an order before the cutoff does not guarantee same-day shipment.

5. Shipping Areas and Charges

United States

We offer free shipping across the United States, except to military addresses in the AA, AE, and AP regions.

Canada

We offer free shipping throughout Canada, including all provinces and territories.

6. Carriers and Tracking

We work with trusted carriers like UPS and FedEx freight partners to deliver your orders safely and reliably.

When tracking is available, the tracking details are sent to the email address provided at checkout after the shipment is processed. Tracking may take time to update after the carrier receives the package.

7. Shipping Addresses

Please review the shipping address before placing an order. If you need an address correction, contact support@robinsongifts.com as soon as possible.

We cannot guarantee changes after processing or shipment has begun. Robinson Gifts is not responsible for delivery problems caused by an incorrect or incomplete address provided at checkout.

8. Missing, Damaged, or Incorrect Deliveries

If an order arrives damaged, contains the wrong item, or appears to be missing, contact us promptly with your order number and, when applicable, clear photos of the item and packaging.

We will review the issue and provide the appropriate next steps.