Return & Refund Policy

1.30-day return period

You may request a return within 30 calendar days after the order is delivered. To start a return, email support@robinsongifts.com with your order number, the item you want to return, and the reason for the return. Please wait for return instructions before sending an item. Returns sent without authorization may not be identifiable or accepted.

2.Free return shipping

Eligible returns within the 30-day return period include free return shipping. After approving the request, we will provide return instructions and, where applicable, a prepaid return label. No restocking fee is charged for an eligible return.

3.Return eligibility

To qualify for a return, an item must be unused, unwashed, and in the same condition in which it was received, with its original packaging, components, manuals, and accessories. Proof of purchase or the Robinson Gifts order number is required.

Items that have been used, washed, altered, or damaged after delivery through misuse are not eligible for return. Return requests submitted more than 30 days after delivery are not eligible under this policy.
Return address：500 W 2nd St, Owensboro, KY 42301, United States

4.Damaged, defective, or incorrect items

Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the product and packaging. We will review the issue and provide an appropriate solution, which may include replacement, return, or refund.

5.Refunds

After the returned item is received, we inspect it and notify you of the result. If approved, the refund will be initiated to the original payment method within 5 business days after inspection. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are refundable only when the return results from an item that arrived damaged, defective, or incorrect, or when required by applicable law.

6.Exchanges

We do not offer direct exchanges. If you need a different item, return the eligible product and place a new order.

7.Order cancellations

You can request to cancel your order within 24 hours of placing it.We cannot guarantee cancellation after processing or shipment has begun. If the order has shipped, the standard return process applies after delivery.